Customisation Process

For all customisation and remaking services, a $9 downpayment is required for our mock-ups. This deposit is non-refundable unless the services are terminated by us. Please contact us at 8776 8955 for further instructions.

At Ameliorate Crystals, we deeply value mutual respect and kindness in all interactions. We kindly request that customers treat our team, including customer service, with respect. Should any inappropriate or discourteous behavior occur, we may need to discontinue our services, ensuring a full refund if applicable.

Lead Time: 

The customisation process typically takes 1-2 weeks, depending on the complexity of your requests and the volume of orders and enquiries. We truly appreciate your patience and understanding as we create something special for you.