FAQs
How do I measure my wrist size?
Grab a measuring tape! Our wrist sizes are according to your exact wrist size, without leaving any allowance. Our bracelets will be accustomed to your wrist size. Refer to our sizing guide here.
I realised I chose the wrong bracelet size after receiving it. How do I send it back for restringing?
Oops, picked the wrong size? Don’t worry—we’ve got you covered! If you need your bracelet resized, a $4 restringing fee will apply, along with an additional $4 delivery fee if you require delivery after the restringing. Get started here.
Pro tip: Check out our measurement guide here next time to nail that perfect fit. To get started, make the $4 repair payment and mail your bracelet to us (just a heads up, delivery back to our place isn’t covered). Once that’s all set, shoot us a message on Instagram, Facebook, or WhatsApp at 8776 8955, and we’ll share our mailing address. Let’s get your bracelet back in action! 💎✨
My bracelet broke. What should I do?
How do I know if my crystal is real?
There are many tips you can use to check the crystal’s authenticity. Here are some simple and convenient tips you can use:
An authentic crystal’s colour is not perfect
Authentic crystals will have inconsistent colouring throughout the entire crystal, it will not be uniformly shaded. It also varies from different shades of colours. Hence, it is normal for the crystal you purchased to be of a different shade of colour from the one seen on our website!
Imperfections
An authentic crystal would have air bubbles or scrap items inside of it. The more imperfections you spot, the better!
Temperature
An authentic crystals normally feel cold even on a hot day
Are your crystals real?
We only sell 100% authentic crystals! Do check out our reviews here!
How do I cleanse my crystals?
Note that you should cleanse your crystals monthly. Please kindly refer to our cleansing guide.
Why does the pricing of the crystals vary so much?
The prices depend on the rarity of each crystal. Rose Quartz, Clear Quartz, Amethyst, and Black Agate are common crystals that are easier to find. Hence, their prices are quite affordable. A common misconception is that the more expensive the crystal is, the better the benefits are. However, cheap crystals still bring out their functions as well as costly crystals.