Refund policy
- Items that are received broken/ chipped/ rusty
- Items that are bought within 2 weeks
Refund Policy is NOT applicable for:
- Items bought after 2 weeks
- Crystals that have impurities/ inconsistent colouring (as our crystals are 100% authentic, it is normal)
RESTRINGING POLICY FOR LOCAL ORDERS
Restringing Fee will be waived in the event where:
- Bracelet is not sized properly by us.
- String/ Charm/ Bead(s) is/ are broken within 2 weeks of receiving (date will be tracked via courier tracking service).
A $4 Delivery Fee (NINJAVAN Standard Delivery) will be charged, and delivery to our address will not be covered.
$4 Restringing Fee + $4 Delivery Fee (NINJAVAN Standard Delivery) to be charged in the event where:
- Bracelet size is chosen wrongly.
- String/ Charm/ Bead(s) is/ are broken after 2 weeks of receiving.
Kindly contact us via Instagram/ Facebook/ Whatsapp at 87768955 for further instructions.
*Disclaimer: Please note that our crystals are 100% authentic. Hence, it is normal to spot impurities & inconsistent colouring. We will not accept requests for returns or exchange.
RESTRINGING POLICY FOR OVERSEAS ORDERS
Restringing Fee will be waived in the event where:
- Bracelet is not sized properly by us.
- String/ Charm/ Bead(s) is/ are broken within 2 weeks of receiving (date will be tracked via courier tracking service).
-
$11.90 SGD Delivery Fee (SINGPOST Worldwide Shipping) will be charged, and delivery to our address will not be covered.
$4 SGD Restringing Fee + $11.90 SGD Delivery Fee to be charged in the event where:
- Bracelet size is chosen wrongly.
- String/ Charm/ Bead(s) is/ are broken after 2 weeks of receiving.
Kindly contact us via Instagram/ Facebook/ Whatsapp or I-message at +6587768955 for further instructions.
*Disclaimer: Please note that our crystals are 100% authentic. Hence, it is normal to spot impurities & inconsistent colouring. We will not accept requests for returns or exchange.
JEWELLERY CARE
Please note that even the brightest silver will change over time. It is common and normal for silver to tarnish as it is a product of oxidation and a result in degradation. Rusting results from the chemical reaction between oxygen and iron in the presence of moisture. Silver also tarnishes from its reaction with sulfur. Sulfur is also readily available in the environment, being present in water, wool, air, and even oils of the skin. It is near impossible for silver not to tarnish. Some ways you can keep the rhinestones and charms from tarnishing or rusting is to:
- Avoid contact with water/ excessive sweat
- You can store silver in a cool and dry place to prevent excess tarnish
- Avoid exposure to humidity
Replacement of Rhinestones / Charms
In the event that the rhinestones/ charms from your crystal bracelets have rusted/ discoloured, we are happy to replace them with new rhinestones for you for free! Replacement of Charms will depend on stock availability. Please kindly send your bracelet back to our address and a delivery charge of $4 (NINJAVAN Standard Delivery) will be required for delivery back to your location. Kindly contact us via Instagram/ Facebook/ Chatbox for further instructions.